Amazon cloud outage hits major websites and streaming apps


FILE PHOTO: The Amazon Web Services (AWS) logo is seen at the SIBOS Banking and Financial Conference in Toronto, Ontario, Canada, October 19, 2017. REUTERS / Chris Helgren / File Photo

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December 7 (Reuters) – A major outage disrupted Amazon’s cloud services on Tuesday, temporarily knocking out streaming platforms Netflix and Disney +, Robinhood, a wide range of apps, and Amazon.com’s e-commerce website Inc as consumers shopped before Christmas.

“Many services have already recovered, but we are working on a full recovery of all services,” Amazon said on its status dashboard.

Amazon’s Ring security cameras, the Chime mobile banking app, and robot vacuum maker iRobot, which use Amazon Web Services (AWS), have reported issues according to their social media pages.

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The Robinhood trading app and Walt Disney’s (DIS.N) streaming service Disney + and Netflix were also down, according to Downdetector.com.

“Netflix, which runs almost all of its infrastructure on AWS, appears to have lost 26% of its traffic,” said Doug Madory, head of internet analytics at analytics firm Kentik.

Amazon said the outage was related to network devices and related to the application programming interface, or API, which is a set of protocols for building and integrating application software.

Downdetector.com has shown over 24,000 incidents of people reporting issues with Amazon, including Prime Video and other services. The outage tracking website gathers status reports from a number of sources, including errors submitted by users on its platform.

Users started reporting issues around 10:40 a.m. ET on Tuesday, and the outage may have affected more users.

Amazon has experienced 27 outages in the past 12 months related to its services, according to the Web Tools ToolTester review website.

In June, websites such as Reddit, Amazon, CNN, PayPal, Spotify, Al Jazeera Media Network and The New York Times were hit by a widespread one-hour blackout linked to U.S. content delivery network provider Fastly Inc. (FSLY.N), a smaller rival to AWS.

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Reporting by Eva Mathews in Bangalore; Editing by Shounak Dasgupta

Our standards: Thomson Reuters Trust Principles.


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